Every Stepise order ships with tracking. Here is how to find yours.
Your tracking link
When your parcel leaves our warehouse you get an email with the tracking number and a link. That email arrives within 24 to 48 hours of you ordering, Monday to Friday.
No email yet? Check your spam and promotions folders first. Confirmation emails land there more often than anyone expects.
Tracking has not moved
It is normal for tracking to sit still for a day or two after dispatch while the parcel moves between depots. If nothing has changed for 7 business days, write to us. We open an investigation with the carrier, and if the parcel is confirmed lost we send a replacement or refund you in full.
How long delivery takes
Usually 5 to 7 business days after dispatch, depending on where you are. Remote addresses can add a few days.
Still stuck
Email info@stepise.com with your order number. We reply within 12 hours.