Shipping policy

Shipping

Here is what happens after you place an order, and how long each step takes.

Processing

Orders are picked and dispatched within 24 to 48 hours of being placed, Monday to Friday. Orders placed on a weekend or a public holiday go out on the next working day.

During a sale, processing can take a little longer. If that happens we say so at checkout rather than letting you find out by waiting.

Delivery Times

Once dispatched, delivery usually takes 5 to 8 business days, depending on where you are. Remote addresses can add a few days.

These are estimates, not guarantees. Shipping depends on carriers, customs and weather, none of which run on a fixed clock, so delivery times vary from one order to the next and can fall outside this window. If your parcel is running late, write to us and we will chase it with the carrier.

Tracking

Every order ships with tracking. You receive the tracking number by email as soon as the parcel leaves our warehouse. If it has been more than 48 hours since your confirmation email and you have not received tracking, check your spam folder first, then write to us.

Shipping Costs

Shipping costs are calculated at checkout based on your address and the size of your order. You see the exact amount before you pay. Nothing is added afterwards.

Wrong Address

Please double check your address at checkout. If you spot a mistake, email us within 2 hours of ordering and we will fix it if the parcel has not shipped. Once it is with the carrier we cannot redirect it.

Lost Or Delayed Parcels

If tracking has not moved for 7 business days, contact us. We open an investigation with the carrier and, if the parcel is confirmed lost, we send a replacement or refund you in full.